We use UK Royal Mail's Airmail service to ship most parcels. For quicker deliveries, Royal Mail advises the use of their International Tracked & Signed service, see below
3) Special Deliveries Abroad
If you require Tracking or a confirmed and quicker delivery to an address outside the UK, we can send your packet or parcel by Royal Mail’s International Tracked service that will generally cost £7.00 more than our standard delivery service for parcels up to 2 kg (including all packaging) for most countries. Add a note or send us an email when you make your order if you require these services.
4) How do I calculate the weights?
The weight must include the weight of packing materials such as padded envelopes, cartons and mailers as well as dyes and mordants etc. For example, an order for 250 grams of alum will need to be sent at the 500 gram weight band. It cannot be sent at the 250 gram band. As a rule of thumb, add 100 grams to the weight for dyes orders of 100 grams or more and 200-250 grams for orders up to 1 kg.
If you are ordering from the USA, Australia or from any country outside UK, you can contact us via the Contact Form or by email to email@example.com for an estimate.
5) Small packets up to 150 grams
Small orders for dye plant seeds or for say 100 grams of natural dyes, will usually be covered by the standard delivery charge of £4.95 if this has been charged by the shopping cart (this is calculated by the shopping cart for orders under £60). You can order directly through the shopping cart and we will email you if the weight exceeds Royal Mail limits.
6) What does the Delivery Charge include?
The Delivery Charge is the cost of Royal Mail's Airmail service plus the cost of the external packing materials, such as the mailers and mailing cartons that are used to ship your dyes and a Paypal service charge.
The Royal Mail charges more for Airmail to Australia and New Zealand but we are currently absorbing the extra costs involved.
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